Understand workshop enrollment and access

For learners

Open your workshops using the account you enrolled with. Check the run dates and enrollment status. In the community app, My classrooms lists both current and past classrooms for your account. If access is missing after a completed purchase, contact support with the purchase reference instead of creating another payment.

For authorized staff

Use the workshop administration tools to review the correct run and learner account. Check the enrollment state before making changes. A cancellation, refund, or revoked enrollment can affect access to private discussions and materials. A classroom moderation removal specifically blocks chat; it leaves workshop recordings and resources in the dashboard.

Continue with a teacher community

Assigned instructors and admins can add a current or past run’s students to a free community they own or teach in. The My classrooms move form also saves learning tags and offers an optional email with a personal note. This adds community membership; it does not transfer workshop enrollment or chat history. Paid communities and staff-removed members cannot be added through a free move.

Keep records private

Use approved support or administration channels for learner information. Do not paste email lists, payment records, or enrollment exports into public questions or help comments. When transferring a learner, confirm the destination run and explain the change to them.