Understand workshop enrollment and access

For learners

Open your workshops using the account you enrolled with. Check the run dates and enrollment status. If access is missing after a completed purchase, contact support with the purchase reference instead of creating another payment.

For authorized staff

Use the workshop administration tools to review the correct run and learner account. Check the enrollment state before making changes. A cancellation, refund, or revoked enrollment can affect access to private discussions and materials.

Keep records private

Use approved support or administration channels for learner information. Do not paste email lists, payment records, or enrollment exports into public questions or help comments. When transferring a learner, confirm the destination run and explain the change to them.