Find account, membership, usage, and support settings

Open Account for your account settings, Plans for membership options, and Usage for your displayed usage information.

Use the correct account

Sign in with the email associated with the purchase or learning progress you want to access. A work email and a personal email can lead to different accounts. If paid access is missing, compare your current sign-in with the confirmation email before purchasing again.

For workshop access, follow missing workshop access. For an external video course, use course access help.

Review your plan and billing options

Use the current plan and account pages to see the options offered to you. Review the displayed price, billing interval, and included features before confirming a change. Follow the billing-management controls shown for your account, or contact support when an option is unavailable.

Melo can explain where to look but cannot confirm a charge, cancel a subscription, approve a refund, change your account email, or reset usage from chat. Do not interpret a chat answer as confirmation that an account change has happened.

Get help with sign-in or a purchase

Open dashboard support when you can sign in. Otherwise email [email protected]. Include the page, exact error, and relevant purchase reference privately. If payment may have succeeded, wait for it to be checked before paying again.

Never send passwords, one-time sign-in codes, full card details, or access tokens. For deletion or another sensitive account change, use the account's own controls or support process rather than posting a request with personal details in a public discussion.