Getting help with explainx

Choose the right place

Use My classrooms to open the run you joined. Choose Doubts for a question about the lesson, or General to discuss your progress with classmates. A specific question in the relevant class helps the instructor understand where you are stuck.

For a general AI question that others can learn from, visit Questions. Help article comments are also public: use them for clarifications about the guide, rather than sharing account or purchase details.

Include useful details

1. Tell us the workshop title and the dates of your run.
2. Describe what you expected and what happened instead.
3. Include the page title and the exact error message. Send page addresses by email; links are reserved for admins and owners in community posts.
4. For payment issues, email your purchase reference from the address used at checkout.

Do not include passwords, full card details, API keys, or private client documents. If a screenshot helps, remove personal information first.

If a session is starting

All explainx sessions run on Zoom. The joining link becomes available in your explainx dashboard five minutes before class starts. If you are earlier than that, check the session schedule and return when the link becomes available.

If the class starts within five minutes and the link is missing, refresh the dashboard and confirm the account, workshop run, date, and time zone. If access still fails, email support with the workshop name and “session access” in the subject so the issue is easy to identify.