Getting the conversation ready…
Communicate clearly before, during, and after a workshop.
A new-run email should describe the available dates and who the workshop helps. Send it only after the explainx team confirms the run is ready for enrollment.
A fit-check response should tell the learner whether the workshop matches their goal and what to do next. It should not imply enrollment has already happened.
After purchasing a workshop, check your payment confirmation and the workshop in your explainx dashboard. A checkout attempt alone does not confirm enrollment.
A workshop update should name the run, explain what changed, and tell learners what to do next. Coordinate email delivery through explainx’s approved staff workflow.
explainx workshop messages help learners follow enrollment and session updates. The messages you receive depend on the workshop and the actions you have completed.
A good explainx welcome message gives an enrolled learner a clear first action. Use confirmed details and links to the workshop dashboard and private classroom.