Send a clear update to learners

Choose the audience

Separate enrolled learners, prospective learners, and past participants. A schedule change concerns the affected run; a future-workshop invitation is a different message with different communication preferences.

Write the update

Use the current workshop title and dates. Put the main action early, then add the details needed to complete it. For a change, state both the affected session and its replacement clearly.

Review before sending

Check the recipient group, links, time zone, and any template fields. Send a test through the available staff tooling before a wider send when appropriate. Do not assume a General post sends an email automatically. Keep private enrollment details and recipients out of public Community discussions.