# Send a clear update to learners

Written by Geeta Thakker
Updated 2026-09-19

A workshop update should name the run, explain what changed, and tell learners what to do next. Coordinate email delivery through explainx’s approved staff workflow.

## Choose the audience

Separate enrolled learners, prospective learners, and past participants. A schedule change concerns the affected run; a future-workshop invitation is a different message with different communication preferences.

## Write the update

Use the current workshop title and dates. Put the main action early, then add the details needed to complete it. For a change, state both the affected session and its replacement clearly.

## Review before sending

Check the recipient group, links, time zone, and any template fields. Send a test through the available staff tooling before a wider send when appropriate. Do not assume a General post sends an email automatically. Keep private enrollment details and recipients out of public Community discussions.