Get help with international payments and billing
Payment availability can depend on the checkout provider, billing location, and purchase. Check the options shown by explainx for your order and contact support if you cannot complete it.
In this article
Check the order details
Review the currency, total, and billing information before confirming. Your bank or provider may apply its own conversion or transaction charges; check those with the provider when needed.
Ask for help
Send support the workshop name, billing country, selected payment method, and error message. Include a purchase reference if one was created. Do not post financial information publicly or send complete card details.
For instructors and teams
Agree invoice and payout requirements with the explainx team through the private billing process. This guide is about getting help with a transaction; it does not promise that every payment method, country, or tax arrangement is supported.
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