Handle a workshop cancellation or date change

Confirm the change

Identify the run, affected sessions, reason, and any replacement dates. Check the refund policy and purchase terms for the options that apply. Avoid promising an exception before support reviews it.

Update the learner journey

Have authorized staff update the run and connected public details. Review scheduled reminders, joining instructions, and preparation dates. A changed classroom announcement alone does not update every surface.

Tell enrolled learners

State what changed, the available next steps, and how to contact support privately. Ask learners to check saved calendar events. Keep records of the decision and communicate the outcome of refund or transfer requests individually. Reopen enrollment only when the revised offer is ready and accurate.