# Fix workshop registration and checkout problems

Written by Geeta Thakker
Updated 2026-10-04

Read the exact error before retrying. If a payment may already have completed, check your receipt and [workshop dashboard](https://explainx.ai/dashboard/workshops) before attempting another payment.

## Registration or checkout will not open

Return to the official [workshop page](https://explainx.ai/workshops), select the workshop again, and use the current enrollment option. An old checkout link may refer to a cohort that is no longer open.

- **Already enrolled:** open your dashboard using the enrollment email instead of buying another individual seat.
- **Enrollment closed**, **cohort finished**, or **run not found:** check the workshop page for another cohort or an available recordings offer. Melo cannot reopen enrollment.
- **Not enough seats:** reduce the number only if that meets your needs. Otherwise contact support about another cohort or a team arrangement.
- **Email error:** check the address for typos and use an address you can receive messages at.
- A connection error before payment: check your connection, refresh the workshop page, and try again. If it repeats, send support the error text.

## A discount code does not work

Check the spelling and the offer's conditions. Codes can expire, reach a usage limit, or apply only to certain workshops. Coupon codes apply to single-seat enrollments; they cannot be combined with team orders or a recordings offer.

Review the final total before paying. Do not assume a discount will be refunded afterward. For an unexpected rejection, send the workshop name, code, and exact error to support privately.

## Payment completed, is pending, or is unclear

Do not keep retrying payment. Check your confirmation email and sign in with the checkout email. If access is missing, follow [missing workshop access](/help/articles/workshop-missing-from-dashboard).

Email [support@explainx.ai](mailto:support@explainx.ai) with the workshop, cohort, purchase reference, and what the payment page showed. Support can review the purchase; Melo cannot confirm a charge, issue a refund, or promise when a pending payment will settle. Never send passwords, one-time codes, or full card details.