# Understand workshop emails

Written by Geeta Thakker
Updated 2026-09-19

explainx workshop messages help learners follow enrollment and session updates. The messages you receive depend on the workshop and the actions you have completed.

## Identify the message

A waitlist confirmation means you asked for updates. An enrollment confirmation relates to joining a run. A session reminder helps you prepare for a scheduled class. Read the message carefully before assuming it confirms payment or access.

## Check the current details

Use [your dashboard](https://explainx.ai/dashboard/workshops) to verify the workshop and available sessions. If an email is missing, check other inbox folders and the account used to enroll.

## For staff

Coordinate automated and manual messages so learners receive consistent information. Confirm actual triggers and recipients before promising a reminder schedule. Test date, name, and workshop variables where supported. Respect marketing preferences and handle account-specific questions privately through support.