# Request a refund or cancel your enrollment

Written by Geeta Thakker
Updated 2026-09-20

explainx refund eligibility depends on what you purchased and when you request cancellation. Read the published refund policy and your purchase terms before submitting a request.

## Check the terms for your purchase

The [explainx refund policy](https://explainx.ai/refund) has separate sections for workshops, memberships, and other products. Use the section that matches your purchase. Keep a copy of the terms shown with your order, including any specific offer that applied.

Missing a session, cancelling a subscription, and cancelling a workshop enrollment are different requests. Tell support which change you need.

For paid workshop seats, read the [explainx guarantee](/help/articles/explainx-guarantee). Longer workshops allow a refund request after the first session; shorter workshops use the advance-cancellation window described there.

## Send your request privately

1. Email [support@explainx.ai](mailto:support@explainx.ai) from the address used for the purchase.
2. Include the workshop or product name, run dates, purchase reference, and purchase date.
3. Explain whether you are requesting cancellation, a transfer, or a refund.
4. Include the reason and any relevant schedule-change message.

Support will review the purchase and applicable terms. A public comment does not submit a refund request, and this guide does not create an additional refund guarantee.

## After a decision

Follow the instructions in the response and keep the confirmation for your records. Approved refunds use the process described in the policy. Classroom access may change if an enrollment is cancelled or refunded.