# The explainx guarantee

Written by Geeta Thakker
Updated 2026-09-20

Learn with confidence. The explainx guarantee explains when you can request a full refund for a paid workshop, how longer workshops differ, and how to contact support.

## Workshops lasting 3 weeks or more

Try the first live session. If the workshop is not right for you, request a full refund after session 1 and before session 2 begins. You can also cancel before the first session for a full refund.

The duration is the scheduled span of the workshop, not the number of live sessions. Your checkout and workshop FAQ show the guarantee that applies to that run.

## One-week and other shorter workshops

For a one-week workshop, request a full refund at least 7 days before the first session starts. The same rule applies to other workshops shorter than 3 weeks, including one-day, weekend, and two-week workshops.

After the applicable refund window, you can transfer your seat to a future run of the same workshop at no extra cost. Contact support to arrange the transfer.

## Request your refund

Email [support@explainx.ai](mailto:support@explainx.ai) from the address used for your purchase. Include the workshop name, cohort dates, and order or payment reference. For a team purchase, identify the seats your request concerns.

The time you send your request determines whether it is within the window. You do not need to wait for a support reply before the deadline. Approved refunds return to the original payment method. Keep payment details and receipts out of public Community comments.

## If we cancel or cannot deliver

If explainx cancels the workshop or fails to deliver the sessions, you receive a full refund regardless of the normal request window. The [refund policy](https://explainx.ai/refund) also explains your options if a workshop is rescheduled.

## What this guarantee covers

This guarantee covers paid explainx workshop seats. Free workshops and seats included with a membership do not have a separate workshop payment to refund. Memberships, standalone bootcamps, and other products have their own terms in the [refund policy](https://explainx.ai/refund).

Existing purchases retain the terms shown when they were bought, including any more favorable promise. This guarantee does not limit mandatory consumer rights. For general purchase help, see [refunds and cancellations](/help/articles/refunds-and-cancellations).