# Assign or claim a workshop team seat

Written by Geeta Thakker
Updated 2026-10-04

After a team purchase, open [workshop team seats](https://explainx.ai/dashboard/workshops/seats). The buyer assigns seats by email, and each teammate claims a seat using the matching explainx account.

## If you bought the seats

Sign in with the purchase email and find the relevant workshop order. Enter a teammate's email on an available seat and choose **Assign seat**. Use the address they will use for explainx. If you are attending too, claim an available seat for yourself.

An unclaimed assignment can be changed using **Reassign**, or cleared with **Remove assignment** when those controls are shown. Ask support for help if a seat has already been claimed and needs changing. Do not buy an extra seat just to work around an account mismatch.

For a new order, use the workshop's checkout and select the seat count it offers. Review the final total there. For a larger group or private cohort, contact [support@explainx.ai](mailto:support@explainx.ai) with your learning needs and participant count.

## If a seat was assigned to you

1. Sign in or create an explainx account with the assigned email.
2. Open [team seats](https://explainx.ai/dashboard/workshops/seats).
3. Check the workshop and cohort, then choose **Claim my seat**.
4. Open [your workshops](https://explainx.ai/dashboard/workshops) for sessions and materials.

If no seat appears, ask the buyer to check the assignment address. A company email and a personal email are different accounts, even if both belong to you.

## The claim fails or access is still missing

Keep the exact error message. Confirm the email and cohort, then refresh your dashboard. If the problem continues, contact support with the workshop and purchase reference, or ask the buyer to do so. Keep participant emails and receipts out of public comments. Melo can guide you to the right controls but cannot assign or claim a seat for you.